YOUR PARTNER IN FITNESS
OUR COMMITMENT TO YOU
GLOBAL SERVICE LEVEL COMMITMENT
Time to Repair
48 Hours
A-Level Cases
A-Level Cases
Equipment is out of working order
Goal
90% Achievement Rate
Time to Repair
72 Hours
B-Level Cases
B-Level Cases
Equipment is work
Goal
90% Achievement Rate
First Time Fix Rate
98%
All Cases
INDUSTRY LEVEL CUSTOMER SUPPORT
Get the help you need from our wide variety of customer support resources. You can receive the assistance you need any time of the day, so you can get back to exercising and pursuing your goals.
For local support, visit the Contact page for specific contacts in your region.
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